Updated 6/01/10


Leadership Skills for Administrative Professionals

The business and office environment of the 21st century is technology-based, fast-moving, and constantly changing. In this climate, Administrative Professionals act as “ground control,” ensuring a smooth flow of information among highly diverse and widely distributed managers, staff members, and customers.

There’s no question that the receptionist, secretary, and office manager positions of yesterday now require more than just basic telephone, filing, and computer skills. To manage and coordinate today’s typical office, administrative professionals also need a well-developed array of interpersonal communication, time mastery, and project management proficiencies.  They must often be “leaders” without any formal power or authority.

Leadership Skills™ for Administrative Professionals provides proven models, tools, and techniques for understanding and dealing with people, for organizing and effectively using time, and for planning and coordinating multiple projects and resources. The content is specifically targeted to meet the needs of “support” personnel – those not in formal leadership roles, but who are nonetheless required to have an almost intuitive understanding of the needs of a business and its management team – and to possess and demonstrate a highly sophisticated set of interpersonal and organizational skills.

The program consists of three separate one-day seminars. Attendees may enroll in one, two, or all three of the seminar units described below.

Unit 1. Communication Skills

The seminar provides a model for understanding human behavior – why people think, feel, and act as they do – and develops techniques for adjusting the pace and focus of one’s communication to create more effective interactions and better relationships. The seminar also provides specific “how to” action steps for listening actively, building rapport, negotiating, handling difficult behaviors, and communicating more effectively with managers, team members, and customers. Finally, the seminar explores keys ways to earn credibility and win the cooperation and support of others.

Unit 2. Time Mastery Skills

The seminar provides each participant with an opportunity to self-assess time management skills in twelve categories, and to create an individual action plan for being more effective and efficient in one or more areas. Proven techniques for goal setting, prioritizing, and scheduling are presented along with tips for more effectively organizing workspaces and information. The top five administrative “time robbers” – situations that steal time and therefore decrease efficiency and productivity – are outlined, and proactive solutions for dealing with each issue are presented and discussed.

Unit 3. Project Management Skills

This seminar focuses on the key leadership skills and administrative tasks that are required to initiate, plan, execute, control, and close a project – as well as the proficiencies that are needed to schedule, coordinate, track, and report on the active projects, assignments, and work tasks that may be in progress within a typical business or office setting. The key skills required to accept, adapt to, and positively influence change in this setting are also presented. Finally, the session offers valuable guidelines for effectively leading a group without having any formal power or authority.

Doug Heatherly, Ph.D.   Doug@DHeatherly.com
Texas & New Mexico: P.O. Box 1990  San Benito, TX 78586  (956) 412-1131
Arizona, Nevada, & California: 848 N. Rainbow Blvd. Suite 594  Las Vegas, NV 89107  (702) 951-3472

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