Updated 6/01/10


The Leadership Skills Certificate Program

The Leadership Skills™ Certificate Program is a complete leadership development curriculum that allows participants to “chart their own course” - i.e., to build the training program they need by selecting specific courses from a catalog of 30 half-day modules.

The program provides the foundation, knowledge, practical skills, and functional processes that are required for effective, results-oriented leadership. The program is appropriate for all levels of leadership, from newly assigned supervisors and team leaders through highly experienced middle managers and executives.

Since 1998, over 7,000 people have attended Leadership Skills™ courses representing businesses large and small; city, state, and federal government entities; non-profit organizations and volunteer agencies.

The Leadership Skills Certificate is awarded for the satisfactory completion of 42 hours of classroom training (usually 12 half-day modules, including four required “core” modules), plus a passing score on the Certificate Exam (an “open materials” examination to acknowledge the participant’s existing skills and experience, and to confirm that newly learned skills are understood and applied on the job).

Certificate Program materials include PowerPoint slides, learning instruments, and in-class exercises for each module, plus a comprehensive CD-ROM containing 18 fully-searchable reference texts and dozens of articles, forms, assessment tools, and worksheets to enhance the learning experience long after the training sessions are over.

The Leadership Skills Curriculum

Note: Courses offerings, module titles, and registration fees may vary slightly from city to city. Please contact your local sponsoring organization (or send us an e-mail), to receive a current schedule and enrollment information for your area.

Unit 1 - Leadership Fundamentals
“One size does not fit all.”   How to build a solid foundation for leadership success

Module A.  The Role and Functions of a Leader  (core/required)
Module B.  Organizing Time, Workspace, and Information
Module C.  Understanding Motivation and Behavior 
Module D.  Developing Your Leadership Style 

These four half-day courses are designed to present the foundation models and processes that are required for effective leadership - with special emphasis on skills and proficiencies that are not typically needed or developed until a person is called upon to fill a formal or informal leadership role.

Unit 2 - Communications Skills
“In today’s business environment, communication is the coin of the realm.”   How to communicate effectively

Module A.  Active Listening and Interaction Skills  (core/required)
Module B.  Better Business Writing
Module C.  Conducting Effective Meetings
Module D.  Presentation Skills
Module E.  Assertiveness and Conflict Management Techniques
Module F.  Negotiating Skills

These six half-day courses are designed to present the knowledge, skills, and step-by-step processes that are required to excel at various forms of interpersonal communication, with special emphasis on the situations and competencies that are critical for anyone in a formal or informal leadership role.

Unit 3 - Performance Management
“The world demands effective, efficient performance.”   How to develop individuals who meet these high expectations

Module A.  Interviewing and Hiring
Module B.  Goal Setting and On-the-Job Training
Module C.  Developing and Coaching Employees
Module D.  Conducting Performance Appraisals
Module E.  Handling Performance Problems

Building on the Leadership Fundamentals and Communication Skills presented in the first two units, this series is the “heart” of the program for most people in formal leadership roles. It presents performance management as a continuing cycle of actions and conversations between the leader and follower. Each module offers proven “how to” methods for having these conversations with employees at varying levels of competence and commitment in ways that generate peak performance.

Unit 4 - Team Leadership
“Most of the great things we have in this world were created by a team of people.”   How to develop productive teams

Module A.  Creating and Sponsoring Teams
Module B.  Building Teamwork and Collaboration
Module C.  Managing Change
Module D.  Facilitating Group Decisions

While Unit 3 (above) teaches leaders how to develop competence and commitment in each individual, these four half-day courses focus on the skills and tasks required to successfully establish a new team, get team members to work together, and deal effectively with the problems and issues that naturally arise when people are working in groups. The techniques presented in this series are applicable to leaders without formal authority, as well as those in actual management positions.

Unit 5 - Workplace Issues
“Any person in a formal leadership role IS the company.”   How to ensure a positive work climate

Module A.  Employment Law for Leaders
Module B. 
Managing Workforce Diversity
Module C. Workplace Violence Awareness & Prevention
Module D. Preventing Sexual and Other Harassment
Module E.  Stress and Coping Skills

A company’s legal, ethical, and financial obligations toward its employees, customers, and other stakeholders is often based on whether the company knew, or should have known, about a potential problem - and took the appropriate actions to correct it. What many supervisors and managers fail to realize is that, from a legal perspective, anyone in a formal leadership position IS the company. These five courses, co-presented with an employment law attorney, are designed to help existing and prospective members of management to create and maintain a work environment that is safe, fair, productive, and fun.

Unit 6 - Project Management
“Professional Project Management anticipates and solves problems.”   How to meet scope, schedule, and budget

Module A.  Project Management Basics
Module B.  Initiating and Planning a Project
Module C.  Executing, Controlling, and Closing a Project
Module D.  Project Management Tools
Module E.  Investigating and Analyzing Operational Problems
Module F.  Improving Work Processes

As local and global marketplaces demand more specialized products and services, repetitive work tasks and standardized processes are being replaced with a “project” approach to meeting the needs and expectations of internal and external customers. This series provides the unique skills (fully aligned with PMI’s Project Management Body of Knowledge) to successfully lead a project, identify and resolve operational problems, and improve work processes.

This program may also be customized and presented at your organization. Click for more info . . .

Doug Heatherly, Ph.D.   Doug@DHeatherly.com
Texas & New Mexico: P.O. Box 1990  San Benito, TX 78586  (956) 412-1131
Arizona, Nevada, & California: 848 N. Rainbow Blvd. Suite 594  Las Vegas, NV 89107  (702) 951-3472

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